Standard Mental Health First Aid (MHFA) Training
Supporting Hospitality Workers with Real-World Skills
At Healthy Mind Menu, we understand the pressures of working in hospitality. Long hours, high-stress environments, and relentless customer service can take a toll on mental health. That’s why our Standard Mental Health First Aid (MHFA) training is designed with hospitality workers in mind, making it relevant, relatable, and impactful.
This course will equip you with the skills and confidence to support a teammate, friend, or customer who may be struggling with their mental health. You’ll learn how to approach, listen, communicate, and provide assistance the right way—practical skills that translate into your everyday life.
Why Complete a Mental Health First Aid Course?
🛟 Become a First Responder
Learn how to provide immediate support to someone experiencing a mental health crisis. You could change—or even save—a life.
🔎 Recognise the Signs
Mental health struggles aren’t always obvious. Our training helps you spot the early warning signs, improve mental health literacy, and develop confidence in offering support.
🎤 Learn from Experts with Real-Life Experience
Our instructors come from the industry and bring their lived experiences into the training room, making the content relatable, engaging, and tailored to the challenges faced in hospitality.
📚 Australian Evidence-Based Training
MHFA Australia has been delivering nationally recognised, research-backed courses since 2000, continually improving through ongoing evaluation and development.
🤝 Be Part of the Change
Mental health stigma still prevents many people from speaking up or seeking help. By completing this course, you’ll be taking a proactive step to break down barriers and support your industry peers.
What You’ll Learn
✅ Recognising common mental illnesses in hospitality settings
✅ Understanding risk factors and stigma associated with mental health
✅ How to approach and communicate with someone experiencing mental health challenges
✅ Supporting someone with anxiety, depression, or stress-related burnout
✅ Techniques to de-escalate distress in high-pressure situations
✅ How to talk to someone experiencing suicidal thoughts
✅ Helping someone through a crisis or traumatic event
✅ Addressing drug and alcohol-related conversations in hospitality
✅ Encouraging someone to seek professional support
✅ A practical action plan for mental health conversations
Mental Health Challenges Covered
🔹 Common Mental Health Conditions
- Depression
- Anxiety
- Psychosis
- Substance Use Disorders
🔹 Crisis Situations in Hospitality
- Suicidal thoughts and behaviours
- Non-suicidal self-injury
- Panic attacks
- Traumatic events
- Aggressive behaviours
- Severe psychotic episodes
- Severe effects of drug and alcohol misuse
Course Details
📍 Format: Face-to-face training over two full days (9 AM – 4 PM), including breaks. Max 22 participants per session.
📍 Location: Perth CBD/ Fremantle
📍 Fee: $300pp | $3000 for Private Group Training (Min 8 Max 22)
📍 Resources Provided: Each participant receives a physical copy of the Standard Mental Health First Aid manual.
📍 Accreditation: Upon successfully completing a short quiz, participants receive a 3-year MHFA accreditation, demonstrating the skills to provide Mental Health First Aid in their workplace and beyond.